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LEADER 00000nam 2200000uu 4500
001 13399227931
003 STIC
008 22 0224s1998\|\|\|\|xxu 000 0 eng d
020 ^a0471180343 (cloth : alk. paper)
082 04 ^a658.8^bKu96S 1998
100 1 ^aKurtz, David L.
245 10 ^aServices marketing /^cDavid L. Kurtz, Kenneth E. Clow
260 ^aNew York, NY :^bJ. Wiley & Sons,^cc1998
300 ^axxii, 570 p.
650 0 ^aService industries^xMarketing
650 0 ^aCustomer services
700 1 ^aClow, Kenneth E.
945 ^p0^l0^i100000041356
999 ^aapakorn

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Author [Kurtz, David L.]

Subject [Customer services]

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Bib	13399227931

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