| LEADER 01174nam 2200277 a 4500 |
| 001 13399202075 |
| 003 STIC |
| 008 03 0417s1990 maua s 001 0 eng d |
| 020 ^a002946398X |
| 020 ^a0669200352 |
| 082 04 ^a658.8^bG876S 1990 |
| 100 1 ^aGronroos, Christian |
| 245 10 ^aService management and marketing :^bmanaging the moments of truth in service competition /^cChristian Gronroos |
| 260 ^aLexington :^bLexington Books,^c1990 |
| 300 ^a298 p. :^bill. |
| 650 0 ^aCustomer services |
| 650 0 ^aService industries^xMarketing |
| 913 ^aImported by ULIBM Administrator |
| 945 ^p0^l0^i100000011915 |
| 949 ^aImport form external file by ULIBM system |
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