| LEADER 00000nam 2200000uu 4500 |
| 001 13399225772 |
| 003 STIC |
| 008 21 0707s2001||||xxu 000 0 eng d |
| 020 ^a0787946672 |
| 082 04 ^a658.812^bG851C 2001 |
| 100 1 ^aGriffin, Jill |
| 245 10 ^aCustomer winback :^bhow to recapture lost customers - andkeep them loyal /^cJill Griffin, Michael W. Lowenstein ;foreword by Don Peppers and Martha Rogers |
| 260 ^aSan Francisco :^bJossey-Bass,^cc2001 |
| 300 ^axxii, 314 p. |
| 650 0 ^aCustomer loyalty |
| 650 0 ^aCustomer services |
| 650 0 ^aCustomer relations |
| 700 1 ^aLowenstein, Michael W. |
| 945 ^p0^l0^i100000034005
|
| 945 ^p0^l0^i100000034006 |
| 999 ^aapakorn |
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