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LEADER 00000nam 2200000uu 4500
001 13399223491
003 STIC
008 20 0806s2006\|\|\|\|cau 000 0 eng d
020 ^a9781576754047
082 04 ^a658.812^bB258B 2006
100 1 ^aBarlow, Janelle
245 10 ^aBranded customer service :^bthe new competitive edge /^cJanelle Barlow and Paul Stewart
260 ^aSan Francisco, CA :^bBerrett-Koehler,^cc2006
300 ^axii, 259 p.
650 0 ^aCustomer services
650 0 ^aBusiness names
650 0 ^aBrand name products
700 1 ^aStewart, Paul
945 ^p0^l0^i100000031027
945 ^p770^l0^i100000036170
999 ^aapakorn

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