| LEADER 00000nam 2200000uu 4500 |
| 001 13399221675 |
| 003 STIC |
| 008 20 0115s2011||||nyu 000 0 eng d |
| 020 ^a9780670920976 |
| 082 04 ^a658.812^bS529U 2011 |
| 100 1 ^aShapiro, Aaron |
| 245 10 ^aUsers not customers :^bwho really determines the success of your business /^cAaron Shapiro |
| 260 ^aNew York :^bPortfolio Penguin,^cc2011 |
| 300 ^a243 p. :^bill. |
| 500 ^aSupported programs : BE, IB, BA |
| 650 0 ^aCustomer relations^xManagement |
| 650 0 ^aConsumer satisfaction |
| 650 0 ^aInformation technology^xManagement |
| 650 0 ^aInternet marketing |
| 650 0 ^aElectronic commerce |
| 945 ^p0^l0^i100000010499
|
| 945 ^p0^l0^i100000010501 |
| 999 ^aapakorn |
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