| LEADER 00000nam 2200000uu 4500 |
| 001 13399221536 |
| 003 STIC |
| 008 20 0104s2009||||xxu 000 0 eng d |
| 020 ^a9781576759011 |
| 082 00 ^a659.2^bK11E 2009 |
| 100 1 ^aKador, John |
| 245 10 ^aEffective apology :^bmending fences, building bridges, andrestoring trust /^cJohn Kador |
| 260 ^aSan Francisco. :^bBerrett-Koehler Publishers,^cc2009 |
| 300 ^a273 p. |
| 500 ^aSupported programs : MBA, IB, BE |
| 650 0 ^aCorporate image |
| 650 0 ^aApologizing |
| 650 0 ^aCorporations^xPublic relations |
| 650 0 ^aBusiness communications |
| 650 0 ^aCrisis management |
| 945 ^p0^l0^i100000009920 |
| 999 ^aapakorn |
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