| LEADER 00000nam 2200000uu 4500 |
| 001 13399219614 |
| 003 STIC |
| 008 19 0213s2000||||caua 000 0 eng d |
| 020 ^a9780761917427 |
| 020 ^a076191742x |
| 082 04 ^a658.812^bN532 2000 |
| 245 00 ^aNew service development :^bcreating memorable experiences /^cJames A Fitzsimmons, Mona J Fitzsimmons, editors. |
| 246 30 ^acreating memorable experiences |
| 260 ^aThousand Oaks, Calif. :^bSage Publications,^c2000. |
| 300 ^axv, 328 p. :^bill. |
| 650 0 ^aService industries^xManagement. |
| 650 0 ^aNew products^xManagement. |
| 650 0 ^aProduct management. |
| 700 1 ^aFitzsimmons, Mona J.^eed. |
| 700 1 ^aFitzsimmons, James A.^eed. |
| 945 ^p0^l0^i100000010033 |
| 999 ^akamonpan |
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