| LEADER 00000nam 2200000uu 4500 |
| 001 13399219427 |
| 003 STIC |
| 008 19 0125s2012||||xxua 000 0 eng d |
| 020 ^a9781422172315 |
| 082 04 ^a658.8342^bL477H 2012 |
| 100 1 ^aLee, William G |
| 245 14 ^aThe hidden wealth of customers :^brealizing the untapped value of your most important asset /^cWilliam G Lee |
| 246 30 ^aRealizing the untapped value of your most important asset |
| 260 ^aBoston :^bHarvard Business Review Press,^c2012 |
| 300 ^a222 p. :^bill. |
| 650 0 ^aCustomer relations. |
| 650 0 ^aCustomer loyalty. |
| 945 ^p0^l0^i100000008509 |
| 999 ^akamonpan |
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