| LEADER 00000nam 2200000uu 4500 |
| 001 13399219034 |
| 003 STIC |
| 008 18 1220s2000||||xxua 000 0 eng d |
| 020 ^a0760071519 |
| 020 ^a9780760071519 |
| 082 04 ^a621.3916069^bM199G 2000 |
| 100 1 ^aMcBride, Dione |
| 245 12 ^aA guide to help desk technology, tools & techniques /^cDione McBride |
| 260 ^aCambridge, MA :^bCourse Technology,^c2000. |
| 300 ^axviii, 258 p. :^bill. |
| 650 ^aComputer industry^xCustomer services^xManagement |
| 650 ^aComputer technical support^xComputer programs |
| 650 ^aComputer technical support^xEquipment and supplies |
| 945 ^p0^l0^i100000007488 |
| 999 ^akamonpan |
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